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Understanding Alerts

Sending important information updates to your team is super easy with TeamSnap's alerts feature. Rather than choosing what kind of alert needs to be sent out and trying to figure out who gets what kind of alert, you can simply send out one message to your entire team. Depending on user preferences, each member will receive the message in the format they choose: a push notification, an SMS/text message, an email, or a combination.

Note: Users cannot receive both push notifications and SMS/Text alerts. TeamSnap highly recommends enabling push notifications, since receiving text alerts in lieu of push notification alerts requires disabling all push notifications. This includes game updates, TSL chat, etc.

When an alert is sent, TeamSnap delivers the message via either push notification, SMS, or email to each enabled user as follows:

Push Notifications Enabled? SMS/Text Enabled? Alert Type Received
Push Notification + Email
SMS/Text
Email

 

Enabling Push Notifications

Read here to make sure you are set up properly: Mobile Push Notifications

Enabling SMS/Text Alerts (aka Disabling Push Notifications)

Although you can opt to receive alerts as text messages, we strongly recommend that our mobile customers opt to receive alerts as push notifications. Receiving text messages instead of push notifications currently requires turning off all push notifications. 

  1. Disable push notifications on your mobile device
    • iOS
      1. Tap Settings 
      2. Locate and tap TeamSnap in app list
      3. Tap Notifications
      4. Tap to toggle Allow Notifications switch off 
      5. Open TeamSnap app
      6. Tap Menu
      7. Tap Preferences
      8. Toggle the Alerts and Schedule Updates switch off
    • Android
      1. Open device Settings 
      2. Tap Notifications
      3. Locate and tap TeamSnap in app list
      4. Tap to toggle Allow notifications switch off 
      5. Open TeamSnap app
      6. Tap sliding menu icon
      7. Tap Notification Preferences
      8. Toggle the Alerts and Schedule Updates switch off
      9. Tap the Done check mark
  2. Log into TeamSnap.com on the web/open TeamSnap app
  3. Tap/click team
  4. Tap/click Roster tab
  5. Tap/click member name
  6. Tap/click Edit icon
    • web/iOS
      1. Tap/click phone number field
      2. Ensure number is entered
      3. Tap/click to toggle Alerts switch/checkbox on

      4. Tap/click Carrier Select (iOS)/Mobile Phone Provider list (Web) and choose your service provider from the list
      5. Tap/click Save
    • Android
      1. Tap phone number settings icon
      2. Tap to toggle Receive SMS switch on
      3. Tap OK
      4. Tap Done check mark

After these settings have been adjusted, you will receive SMS/Text messages when alerts are sent for the team.

Note: Our SMS/Text functionality is currently a true one-way SMS system. TeamSnap texts cannot accept direct replies. The number of the ‘sender’ is included at the end of the text.  Please use this number to generate a direct text for replies.